Why Langan's chose Fourth as their end-to-end workforce management platform

Customer Profile

Langan’s Brasserie is a renowned dining institution located in London’s upscale Mayfair district, known for its classic cuisine and vibrant atmosphere. Established in 1976, it has long been a favorite for both local and international visitors seeking an elegant yet relaxed dining experience.

Locations: 1 | Employees: 120

Challenges Faced

Over the past two decades, the restaurant industry has seen significant changes. The advancement of technology, increase in online operations, and variety of new options for how we order food all create an ever-shifting environment.

Sam Bernard, General Manager at Langan’s Brasserie, knows this pattern as well as anyone. A tenured hospitality professional with more than two decades of experience under his belt, found himself juggling multiple roles – project manager, counselor, and operations overseer – all while trying to keep up with rapidly changing technology.

The traditional tools and methods in use at Langan’s, such as spreadsheets for payroll, were no longer sufficient to meet these demands. Sam knew it was time to usher in a new era at Langan’s, and, having used Fourth in a previous position, he thought they might be the perfect partner to face the future with.

Solution

To address these challenges, Sam and his team implemented Fourth’s comprehensive software solution. The software’s robust forecasting allowed Sam to predict staffing needs more accurately, helping the restaurant manage busy periods, like when major events such as a Taylor Swift concert drew large crowds to the area.

Sam also noted that payroll processing has become significantly easier, as all employee hours and calculations are handled in one place.

The previous spreadsheet based system is the standard no longer – and Sam’s team has gained the competitive edge they need as they continue to provide excellent service in a beautiful environment.

Results Achieved

Since implementing Fourth, Langan’s Brasserie has seen substantial improvements in operational efficiency:

• Payroll Efficiency: The simplified process allows Sam to save hours on payroll each week.
• Improved Compliance and Transparency: The integration of HR, compliance, and payroll functions has ensured that Langan’s Brasserie stays compliant with UK labor laws.
• Enhanced Forecasting: Sam highlighted that Fourth’s forecasting tools allowed for better preparation during peak periods.

These improvements have not only eased the burden of daily management but have also equipped Langan’s Brasserie to adapt and thrive in a changing industry.