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Improved workforce visbility
Reduced staff turnover
Enhanced team engagement
“Working with Fourth has brought greater consistency, professionalism, and clarity to our workforce processes. Giving teams easy access to their rotas has improved communication, boosted engagement, and created a more positive experience across our sites.”
– Frances Brennan, Head of Operational Development, F&B, National Trust
The National Trust is Europe’s largest conservation charity, caring for historic houses, gardens, coastlines, and countryside across England, Wales, and Northern Ireland. Its diverse portfolio includes a wide network of cafés and hospitality venues serving millions of visitors each year.
Operating across hundreds of unique and often complex locations, the National Trust required a consistent and professional approach to workforce management. Scheduling and workforce processes varied between sites, creating inefficiencies and limiting visibility across the organisation.
Internal systems were equally complex, requiring significant effort to manage and maintain. The Trust sought a flexible, scalable solution that could adapt to the individuality of its cafés while modernising workforce practices, improving communication, and enhancing support for its teams.
The National Trust partnered with Fourth to implement a workforce management and scheduling solution tailored to its diverse estate. Fourth provided a flexible platform capable of adapting to varied operational requirements while introducing consistency and clarity across locations.
The National Trust’s teams gained easy access to rotas via the Fourth mobile app, empowering colleagues to manage their schedules more effectively. Throughout the migration, Fourth’s collaborative and supportive approach helped streamline internal processes, simplify system complexities, and enable the Trust to modernise its workforce operations while maintaining a strong focus on delivering exceptional visitor experiences.
By implementing Fourth’s workforce management solution, the National Trust enhanced operational consistency and employee experience across its hospitality estate.
Key outcomes:
Save time, reduce costs, and increase profitability with Fourth’s intelligent solutions.