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How Fourth's Payroll Bureau sets the benchmark in customer services for Benihana UK

With help from Fourth’s payroll experts, Benihana UK runs smooth, stress-free payroll every time—keeping staff happy and staying fully compliant.

100% payroll accuracy

98.8 Customer Satisfaction Score (CSAT)

2.5 hours average response time

Fourth’s dedication and professionalism set the benchmark others should strive to achieve. Their personalised touch and attention to detail contribute to the delivery of an exceptional service

— Syed Mazhar Wasti, Finance Director, Benihana UK

Customer Profile

Benihana is a chain of Japanese teppanyaki restaurants, originally founded in Tokyo in 1945. It turned dining into an immersive experience with private chefs cooking for diners at their tables. Benihana UK is part of Minor International’s global restaurant portfolio and is governed by strict financial oversight and compliance requirements.

Challenges Faced

Benihana UK’s Finance and HR teams faced a range of interrelated payroll issues and needed to comply with strict legislative requirements, including policies around governance and access. Bonuses, holiday pay, and seasonal incentives added further complexity to the process. With rising labour costs and shifting legislation, Benihana needed a payroll service that could keep up.

Solution

Benihana UK turned to Fourth’s PAS-accredited Payroll Bureau to manage payroll securely, accurately, and in compliance with UK standards.

Key capabilities include:

Results Achieved

“To me, excellent means getting a response that exceeds my expectations. With Fourth, I usually expect an answer within two to three hours; if it comes sooner, that’s above and beyond. I’m happy to share Fourth’s service is excellent.”

— Syed Mazhar Wasti, Finance Director, Benihana UK

With over a decade of PAS accreditation and a team of payroll experts deeply embedded in UK hospitality, Fourth’s Payroll Bureau helps operators like Benihana UK achieve payroll excellence.